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Customer Service

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Customer service is our most important product

Please contact AutoMate Scientific via email or telephone for immediate customer service. We are pleased to provide extra tube fittings or tubing free of charge to our customers. We service any AutoMate Scientific equipment regardless of its age – often free of charge.

Warranty

AutoMate Scientific, Inc. warrants its products against defects of workmanship and/or material for ONE YEAR from the date of sale. Any product that fails to perform as specified may be returned, freight pre-paid to the factory (with a written explanation of the problem) for examination and repair or replacement.

If it is defective, AutoMate Scientific will repair or replace (at our option) the product without charge and return it to you. If the examination indicates that non-compatible fluid, destructive environment, accidental damage, modification or abusive practices have occurred, all labor, materials and freight costs shall be at the expense of the customer.

Due to the nature of clinical laboratory applications, AutoMate Scientific, Inc. will NOT accept the return of any products which have been used with HAZARDOUS MATERIALS or harmful environment.

This warranty is in lieu of all other warranties, whether oral or written, express or implied. In no event shall AutoMate Scientific, Inc. or its licensor/licensees be liable for contingent, special, direct, indirect or consequential damages for the breach of any express or implied warranty or resulting from the use, failure or malfunction of any product, including damage to property and, to the fullest extent permitted by law, damages for personal injury, even if AutoMate Scientific, Inc. has been advised of the possibility of such damages or if this warranty is found to fail its essential purpose. AutoMate Scientific, Inc’s liability is limited to the reimbursement of the cost of the product. All other warranties, including, but not limited to warranties for fitness or merchantability for a particular purpose are expressly excluded. No verbal changes to this policy will be authorized.

AutoMate Scientific, Inc. manufacturers and sells goods in accordance with U.S. federal, state and local laws, but assumes no responsibility or liability for laws, regulations, duties, or taxes imposed by any foreign country. All terms and conditions hereof shall be governed by the laws of the State of California.